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Delivering Great Customer Service is all in the balance … http://www.flickr.com/photos/aeu04117/581816877/sizes/s/ Can you ever give too much customer service? I say YES! This is the first of a series in knowing how (and when) to provide good customer...
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I am an infrequent contributor to Yahoo Answers . If you are able to get past the teen posts, I think it can be an extremely valuable tool. I think of it as free research - not only to check my sanity by answering questions but to get some feedback on...
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After putting $65 into my gas tank yesterday (the 2000 equivalent of a tank of gas and dinner with my wife), I thought I would call a few folks and ask them for creative ways to save gas for their business. Each of them has more than one truck they use...
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Most businesses cannot survive without a business plan; however, most went into it with only a page or two. Are you stuck right now? Not growing quick enough? Perhaps its time to develop one - even if you know all the elements, sometimes it is an incredibly clarifying experience to write it....
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This short piece will do one of two things: Be fun for you and start you thinking about your business in a different way or be more stressful because you're thinking about your business in a different way. The original title of this post was "Founders...
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Person in Elevator: "I see you are wearing shoes today (or some innocuous opener). What do you do for a living?" Me, looking down at my feet: "Close call on that one. I usually forget something! I have a software company that provides incredible...
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Change your paper margins when printing and you'll save trees!...
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I decided to write this post in 20 minutes - not only to find out how much I can get done but also to find out in that time but find out if I am able to completely focus on one job and get it done well. What can you get done for your business in 20 undisturbed...
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Whether you are a space shuttle inspector, helping your child with your homework, building software, or recording expenses for a customer, trust is all. Trust is normally implied once you have agreed to do something for someone. Getting to a state of...
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3 great reasons why you shouldn't get behind with the IRS - their hold music is just one of them!...
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Here are five things as a small business owner you can try so that you can key your eye on the prize. I found them to be very helpful. I hope you do too! Stop focus stealers in their tracks: Every day, small business owners are faced with focus stealers...
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The software is in "alpha" for some, beta for others. While others don't make this distinction, I do. Its in alpha for the developers and beta for the users. The beta will be more publically available when we're a little more confident...
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In preparation for a full release, we've started our community site. The cover page says it all! We hope to work closely with our partners and their customers to allow increase their profitability, quality, and reach. Thanks for joining us!